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Installer Issues

Below is a list of errors that can crop up and how to resolve them.

⚠️Community packages not found

✅This occurs when the installer can't find your community folder. This can occur if you have multiple MSFS installations or the wrong InstalledPackagesPath.

To resolve this, open up the UserCfg.opt file

This can be found at:

MS Store/Onestore Users: AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache

Steam Users: AppData\Roaming\Microsoft Flight Simulator

Scroll down to the bottom of this file to an entry called "InstalledPackagesPath"

This path tells MSFS the location of your Community and Official folder. 

Ensure the file path after "InstalledPackagesPath" is the correct location of your community and official folders.

⚠️App stuck on Scanning Checking for new updates


✅Please close the Installer and delete the following file:

C:\ProgramData\Fenix\App\a32x.db

You may also have the below files, delete these too:

C:\ProgramData\Fenix\App\a32x.db-shm

C:\ProgramData\Fenix\App\a32x.db-wal

Then reopen the Installer.

If that fails: 
Try using a different DNS provider such as Cloudflare: https://developers.cloudflare.com/1.1.1.1/setup/windows

⚠️Installer always shows an update

✅If the installer is always showing a small update, this is caused by other programs such as GSX Seated Passengers modifying files. You can safely ignore this small update.

⚠️Error Code 1392 during Installation

✅This error code is an issue with Windows and not Fenix. For more information on this: https://answers.microsoft.com/en-us/windows/forum/all/dism-error-1392-the-file-or-directory-is-corrupted/9f14c678-93bd-4bc9-85ec-d59814bddd72

⚠️Error 5: Access denied

✅This is occurring due to your antivirus blocking the installation. Sometimes, Fenix can be flagged as a false positive. To resolve the issue, we recommend updating your anti virus definitions to allow Fenix in your antivirus software and then restarting the installation.

⚠️Installer shows Steam instead of MS Store

✅Ensure the following folder is deleted: AppData\Roaming\Microsoft Flight Simulator

⚠️Runtime error/SWbem error

✅To resolve any SWBem issues, you need to reset the WMI.

  1. Press Windows+Q and type "cmd" into the search bar that pops up.
  2. Right-click on Command Prompt and select Run as Administrator
  3. Type the following into the command prompt, then press enter.  
    net stop winmgmt
  4. When prompted if you wish to continue, type Y and press enter.
  5. Type the following into the command prompt and press enter.  
    winmgmt /resetrepository 
  6. Then restart your computer.

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