Stopping Crash To Desktop Issues (CTD) – FenixSim Support Hub

To troubleshoot crashes, please do the following to Isolate the Fenix A320:

Locate your Microsoft Flight Simulator folder, this is the folder you selected when you installed MSFS.

By default, MSFS installs to the following path:

Microsoft Store/Xbox:

C:\Users\[Your User Name]\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community

Steam:

C:\Users\[Your User Name]\AppData\Roaming\Microsoft Flight Simulator\Packages\Community

Retail Disk:

C:\Users\[Your User Name]\AppData\Local\MSFSPackages\Community

Yours may be installed somewhere else, if it is, you will need to locate where you installed it during the download.

In this folder, do the following:

Rename "Community" to "Community_Disabled"
Create a new folder and name it "Community"
Open the "Community_Disabled" Folder.
Copy (not cut) only the "fnx-aircraft-320" from "Community_Disabled" to the newly created "Community" folder.

Then load up MSFS and see if your issue is still occurring. If the issue is still occurring, please submit a ticket with ALL of your Fenix logs in a zip file. These can be found at: C:\ProgramData\Fenix\FenixSim A320\logs and any Windows Event Viewer or other messages that may be of use to our team.

If the issue is not occurring, you have an issue with an addon/mod in your community folder.